Menu

School Gateway

If you have previously used the School Gateway:

Click here to login
SchoolgatewayLogo

If you are a new user of the School Gateway follow the instructions below to create your account.

More information

Online Payments
Pay money to the school via Instank Bank transfer or credit/debit card for:

You can access the system at any time, track how much you have paid, what is outstanding and make payments directly to us using instant bank transfer or your debit/credit card. You can also view the balance and recent activity of your child's catering account, helping you to keep on top of their diet and spending.

Please note: There may be a delay between making a payment via the School Gateway and the funds appearing in your child's catering account. Please ensure payments are made in plenty of time prior to your child making a purchase in the dining room. There is no overdraft facility and catering staff are unable to allow purchases if the account balance is not sufficient.

  • Timetable – Your child’s daily timetable including subject and teaching staff
  • Attendance – % attendance and unexplained absences
  • Progress Reports – Interim and full written reports
  • Cashless catering account - current balance and recent purchases
  • iPad and Android Apps available (also allow you to receive messages from the school direct to the app)

 

Creating your account

To create your account click here

Follow the instructions below to help you create your account and make payments.

Instructions

 

sg newuser

Enter the e-mail address and mobile number that you have registered with the school, then press 'Send PIN'. These must match the details the school holds on file. Your PIN will be sent by text message.

 

sg login

After receiving your text message you can login to the School Gateway with your e-mail address and PIN.

 

sg home

You will be shown a list of your children. From here you can choose 'Payments' to view your complete list of payment options, or 'Lunch Money' to view a detailed statement of activity on your child's catering account.

 

sg lunch

On the Lunch Money page you can adjust the dates to show activity over a custom period.  Choose 'Top up lunch money' to go straight to your payments list.

 

sg payments

Your payments list shows the full list of available payments for all associated pupils. Tick the 'Add' box next to the payment(s) you wish to make.

 

sg addtobasket

For flexible payments you will need to enter the amount you wish to pay. For cashless catering accounts the minimum payment is £10.00. Click 'Add to Basket' to proceed. Once you have added all payments click 'View Basket' to confirm the total amount.

 

sg basket

You will be shown your Payment summary. If you want to make amendments click 'Return to the list of payments'. Once all the payments you wish to make are shown in the Payment summary click 'Checkout'.

 

sg method

Finally you will be prompted to select your preferred payment method. We recommend using 'Instant Bank Transfer'. Not only does this cost less in processing fees for the school but it is simple to set up and bank details are saved securely allowing you to use this method for future transactions without having to re-enter all of your details. To use Instant Bank Transfer simply select this option and enter the required information. The first time you use this method there may be a delay before the money leaves your account while the Schoolcomms direct debit instruction is authorised by your bank. Any future payments will be taken by direct debit within a few days.

If you choose to pay by credit/debit card you will be prompted to enter your card details as you would with any online purchase. The payment will be taken from your bank immediately as long as funds are available. Card details are not saved so you will need to enter these each time you make a payment.

Troubleshooting - Can't Log In


Unable to Register

sg error

If you receive an error message similar to the one above the details you have supplied do not match the school's records. Please confirm that you have entered your details correctly. If you continue to experience difficulty please contact Ormskirk School's ICT Support Team.

 

Unable to log in

sg error2

If you receive this message when you try and log in either your email address or pin do not match an existing account. If you have not yet registered please do so by following the instructions above. If you have recently changed your email address, try using your old address. If the school have been informed of your new address this should update itself once you login. Alternatively, you may just need to reset your pin. Click the 'Forgotten your pin?' link.

 

sg resetpin

Enter the requested details and click Send PIN. This should send a new pin to you via text message. You will also receive an email informing you that a pin has been requested.

 

sg nomorepins

If you see this message then a pin request has already been made. Please allow some time for the message to arrive. If you have not received a new pin after an hour, try this method again. If this doesn't work please contact ICT Support

 

Troubleshooting - Other Issues

I don't see all of my children
This is most likely an issue with how your details are stored in our central system and linked to your children. Please contact ICT Support.

 

I don't have a particular payment request in my list
Please contact the finance department.