Arbor Education
The Parent Portal and Parent App allow parents to manage their child's school activities, including registration for clubs, payments, and monitoring attendance and progress. Access is available only for schools using the Arbor Management Information System. Parents can download the app, enable notifications, and log in using their email and password. This page provides detailed instructions for downloading, logging in, and troubleshooting issues.
The Parent Portal and Parent App let parents register their child for a club or trip, book parents evening slots, and manage payments all from their phone or computer. Parents can also check in on their child’s attendance, behaviour and progress.
What is the Parent Portal?
The Parent Portal is our version of Arbor accessible to guardians on a laptop or computer.
What is the Parent App?
The Parent App is the mobile version of our Parent Portal, for use on mobile devices such as smartphones and tablets. Northbrook Primary Academy has switched on the Parent Portal, so you can download the App and begin using it straight away!
How do I get started with the Parent App?
Android
Go to your Play Store and search for 'Arbor'. Click the top option.
Click install to download the Parent App. Once it has been installed, click Open.
IOS
Go to your App Store and search 'Arbor'. Click the top option. Click Get to download the Parent App.
Enabling push notifications
Android
You can turn Push notifications on or off at any time by going to your settings on your phone. For example, on a Samsung Galaxy S8, go to Settings > Apps > Arbor > Notifications
Tap the slider to turn Push notifications on and manage your settings.
Tap the slider to turn push notifications on and manage your settings.
IOS
When you download the Parent App, you will receive a prompt to receive notifications from Arbor. Make sure you select Allow to enable your school to send you push notifications. This will ensure you receive a notification when you have a new In-app message.
If you select Don’t Allow, you can turn Push Notifications back on at any time by going to your Settings on your phone. For example, on an iPhone SE, go to Settings > Arbor > Notifications.
We recommend setting your banner style to permanent, so it doesn't disappear.
Logging in
When your school enables Parent Portal and the Parent App, they will send you a welcome email to set your password. You won't be able to do this through the app, as the links in our reset password emails only work with a browser. Please follow the Logging in for the first time instructions in the Logging in on the Parent Portal section below.v
Logging in on the Parent Portal
Logging in for the first time
The welcome email from your school will contain your login details and a link that will take you to the browser version of the Parent Portal where you need to set up a password.
You can reset your password using a computer, or using a mobile browser on your phone or tablet.
Click the link, then click Forgot your password? Add in your email address then click Reset password.
If you have a child at more than one Arbor school, you will be asked to select the appropriate school.
